Terms and condition of Inbound Vietnam

Inbound Vietnam International Travel Company Limited, website https://evisaimmigration.com.vn/ was established under a business license with Business Code 0108967667, issued by the Department of Planning and Investment of Hanoi City October 31, 2019 (hereinafter referred to as “Inbound Vietnam”)
The customer must ensure that after confirming the service booking, the customer has accepted the service conditions, payment terms, and payment amount for the service he or she has ordered. These terms and conditions apply to all transaction activities between you and Inbound Vietnam International Travel Co., Ltd. through the operating booth on the website https://evisaimmigration.com.vn/. You agree to be bound by these Terms, which are drafted in accordance with the applicable laws of Vietnam and are free from any requirements.

I. Refund and cancellation policy:
1. In case the Customer unilaterally cancels the trip, Inbound Vietnam must pay the costs that Inbound Vietnam has prepared for the Customer's trip. These costs are consulting costs and standard costs. Documentation and costs related to the performance of contracts with customers, etc. will normally not be refunded.
2. In case the customer places an urgent booking close to the departure date, the cancellation conditions will be established as soon as the customer confirms Inbound Vietnam's service.

II. Case of force majeure:
If the tour program is canceled or changed by either party due to a force majeure reason (fire, weather, accident, natural disaster, war, delay and cancellation of public transport vehicles). plus...), then both parties will not bear any obligation to compensate for losses that have occurred and will not bear any legal responsibility. However, each party is responsible for trying its best to help the injured party to minimize losses caused by force majeure.

III. Obligations of the seller:
1. Provide complete and accurate information to traders and organizations providing e-commerce trading floor services when registering to use the service:
- Name and head office address of the trader, organization or name and permanent residence address of the individual.
- Number, date of issue and place of issuance of the business registration certificate of the trader, or number, date of issue and unit of issue of the establishment decision of the organization, or personal tax code of the individual. Phone number or another online contact method.
2. Provide complete information about goods and services when selling goods or providing services on online promotion websites:
- Information about goods and services
- Information about prices
- Information about general trading conditions
- Information about shipping and delivery
- Information about payment methods
3. Ensure the accuracy and truthfulness of information about goods and services provided on the website.
4. Implement legal regulations on online electronic promotion websites.
5. Provide information about your business situation when requested by a competent state agency to serve e-commerce statistical activities.
6. Comply with the provisions of law on payment, advertising, promotion, protection of intellectual property rights, protection of consumer rights and other relevant provisions of law when selling goods or services. Providing services on online promotional websites.
7. Fulfill all tax obligations according to the provisions of law.

IV. Customer responsibilities:
1. Pay in full and on time.
2. Do not change the name or quantity after signing the contract. If there is a change, you will have to pay the amount Inbound Vietnam has paid for the previous service booking corresponding to the reduced number of customers reported.
3. Provide complete identification documents, passports, photos and documents related to immigration procedures, in the correct class according to regulations.
4. Comply with local regulations and laws.
5. Make sure to go and return on the date stated in the contract. In case a tourist traveling abroad does not return to Vietnam on schedule (or escapes and stays abroad illegally), you will have to bear full legal responsibility with the authorities of the two countries. Country, and must also be subject to fines imposed on you by the Authorities in charge of Tourism, Immigration, etc. of the Host Country, as well as subject to fines imposed by Inbound Vietnam. that you cause damages Inbound Vietnam's brand. This amount will be based on actual arising.
6. You have the right to evaluate, comment, give feedback, and complain if the service does not meet standards during contract implementation. The complaint instruction process is posted on Inbound Vietnam's website at https: //evisaimmigration.com.vn/
7. The customer agrees to allow Inbound Vietnam to store images and clips during the service performance, the images are agreed upon by both parties to serve tourism promotion without any complaints.

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